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Equipment: After Sales

Technical After Sales Service – Our Total Care Program

Equipment: After Sales

Bio-Strategy Laboratory Products unique position in the market place enables us to provide you with, not only an excellent portfolio of equipment and instrumentation, but also a world leading Technical Service Department.

Our qualified and manufacturer trained team of technicians and our fully equipped workshop support equipment and instruments purchased from Bio-Strategy Laboratory Products. We are dedicated to provide excellent technical services and customer care to ensure that all our products are both efficiently and effectively installed and supported throughout their lifetime.

Technical Hotline  

Our Technical Hotline team will:

  • Assist you with equipment and instrument break-downs
  • Answer your technical questions regarding installations and warranties, etc.

Our technician will visit you normally within 3 working-days of you contacting us. If you have a service contract, the response will be quicker and will vary according to the contract you have chosen.

Please have the following information available when you call:

  • Brand and model-number of unit
  • Serial number

You can contact our Technical Services Department by calling 1300 727 696, or emailing service.au@bio-strategy.com for any technical related issues.